Case Study: Ontario Energy Board Digitizes License Applications in 3 Months with Northern Commerce

Ontario Energy Board digitizes license applications in 3 months with Northern Commerce

The Ontario Energy Board (OEB), Ontario's energy regulator, faced an inefficient, manual, and paper-based licensing process that was time-consuming for both applicants and its own staff. To support its Digital First Strategy, the OEB partnered with Northern Commerce to build a secure, end-to-end digital license application portal within a strict three-month timeline.

Northern Commerce implemented a user-friendly application portal built on Drupal, integrating DocuSign for signatures and Shopify for payment processing. The solution automated the entire process, including notifications and renewals, for seven distinct license streams. This dramatically reduced processing times and administrative burdens for the OEB, creating a more efficient experience for all stakeholders.

Ontario Energy Board