Case Study: London Hydro boosts self-service registrations with Northern Commerce's Drupal 8 digital experience

London Hydro boosts Outage Notification registrations by 30.16% with Northern Commerce

Northern Commerce partnered with London Hydro, a utility company serving London, Canada, to address significant challenges with its legacy website. The site was not user-friendly and was inefficient to manage, which hindered customer engagement and registrations for key self-service features like account management and outage notifications.

To solve this, Northern Commerce implemented a new Drupal 8 digital experience platform on Acquia, launching a user-tested MVP within one month. The solution featured an intuitive, responsive design with popular tools upfront and used Acquia's multi-site capability to efficiently clone the site for a partner utility. Northern Commerce's work led to substantial increases in registrations, including a 30.16% rise for outage notifications, and reduced customer service calls related to the digital platform.

London Hydro