Case Study: London Health Sciences Centre achieves a modern digital experience with Northern Commerce and Drupal

London Health Sciences Centre reduces IT expenses and modernizes digital experience with Northern Commerce

London Health Sciences Centre (LHSC), an acute care teaching hospital, faced significant challenges with its ten-year-old website, which ran on an unsupported platform. The outdated site could not provide timely communications during emergencies and had fallen behind the hospital's other digital channels. LHSC partnered with Northern Commerce to implement a new Digital Experience Platform (DXP) using Drupal to achieve system stability, enhanced security, better editing capabilities, and improved mobile experience.

Northern Commerce redesigned and relaunched the hospital's digital presence, including its intranet, on the Drupal framework. This solution enabled multichannel content delivery and personalized experiences for users. The new platform enhanced communications, reduced IT expenses, and eliminated redundancy. This allowed medical staff to redirect their time from managing technology to engaging with patients, all while ensuring compliance with privacy and accessibility standards.

London Health Sciences Centre