Case Study: JYSK streamlines order management and customer service with Northern Commerce and Salesforce Order Support

JYSK rolls out Salesforce Order Support to 70+ locations with Northern Commerce

JYSK Canada, a retail company, faced the challenge of streamlining its order management and customer service operations, especially after Adobe announced it would sunset Magento Order Management. To address the inefficiencies of its disparate systems, JYSK partnered with vendor Northern Commerce to implement a new solution.

Northern Commerce implemented Salesforce Order Support, which combines Service Cloud and Order Management (OMS), to replace JYSK's previous Magento and Zendesk platforms. This solution provided seamless integration, unified inventory management, and empowered in-store teams to handle BOPIS orders and returns. The result was a streamlined, efficient, and customer-centric operation, which was rapidly rolled out to a 30+ member customer service team and over 70 store locations across Canada.

JYSK