Case Study: City of Surrey makes web searches user-friendly with Northern Commerce's OnPoint Search

City of Surrey makes web searches user-friendly in 1 week with Northern Commerce

The City of Surrey, one of Canada's fastest-growing communities, faced a challenge as its essential information was spread across numerous separate web properties. This complex web architecture put the burden on residents to know exactly where to search for city services. Northern Commerce was engaged to make this information more findable using its OnPoint Search solution.

Northern Commerce implemented its OnPoint Search, a cloud-based federated search platform, to crawl and index content from all of the city's various websites and documents. This created a single, unified search for residents. The solution was so effective that city hall received calls from citizens thanking them for new services that had actually always existed; OnPoint had simply made the information discoverable. Northern Commerce's solution empowered Surrey's non-technical staff to manage and refine searches without IT support, ensuring residents can now easily find information no matter where it was published.

City of Surrey