Case Study: Getir achieves faster, multilingual customer support with NorthBay’s AI chatbot on AWS

Getir improves first response time with NorthBay's AI chatbot

Getir, a leader in ultra-fast delivery services, faced challenges scaling its customer support operations to handle a growing volume of complex, multi-language queries. This led to inefficiencies and increased costs. To address this, Getir partnered with vendor NorthBay to implement an advanced, AI-driven chatbot solution built on AWS to streamline its support.

NorthBay developed a sophisticated Retrieval-Augmented Generation (RAG) based system that automated routine tasks and provided real-time assistance to agents. The solution delivered significant results for Getir, including improved customer service KPIs, elevated satisfaction, increased operational efficiency, and reduced costs. The multi-language capability from NorthBay's system was also vital for Getir's global expansion.

Getir