Case Study: Kids in Need of Defense streamlines donor management and data integration with Salesforce and North Peak Solutions

Kids in Need of Defense cuts reconciliation from 20 hours a month to a few hours with North Peak Solutions

Kids in Need of Defense (KIND), an international NGO protecting unaccompanied children, faced challenges scaling its fundraising due to an outdated CRM that lacked detailed donor tracking and data analysis capabilities. This limited their ability to forecast trends and develop a multiyear growth strategy. To address this, KIND partnered with North Peak Solutions to implement Salesforce's Nonprofit Success Pack (NPSP).

North Peak Solutions implemented a two-phase solution, beginning with NPSP to create a single source of truth for donor data. The second phase involved setting up a standardized portfolio and moves management system and integrating Salesforce with the Sage Intacct accounting platform. The results were transformative, reducing financial reconciliation time from 20 hours a month to just a few hours. This provided KIND with accurate, real-time data to inform decisions, significantly improve cross-department communication, and grow their donor base in a cost-efficient way.

Kids in Need of Defense (kind)