Case Study: CHN Housing Partners streamlines affordable housing services with North Peak Solutions

CHN Housing Partners streamlines access for 60,000 clients with North Peak Solutions

CHN Housing Partners, an affordable housing developer and services provider, faced challenges with their legacy Salesforce system. Their complex, program-specific data model created barriers for clients, who had to submit duplicate applications for different services, and burdened staff with inefficient workflows and collaboration difficulties. To support their strategic growth, they partnered with North Peak Solutions for a Salesforce overhaul.

North Peak Solutions implemented a new universal intake data model and developed an applicant portal on Salesforce Experience Cloud. This solution streamlined the application process, allowing clients to apply for multiple services with a single form. The results included improved data access, streamlined administration, and reduced barriers for clients. The new system increased application submissions and made it easier for CHN to report on its impact. North Peak Solutions helped transform CHN's platform to support future growth.

CHN Housing Partners