Case Study: UCB achieves stronger commercial performance with North Highland

UCB saves millions and delivers DBT 5% under budget with North Highland

North Highland partnered with global biopharmaceutical company UCB to address its need for a step-change in commercial performance. UCB faced the challenge of remaining competitive in a dynamic life sciences landscape and identified key levers for improvement, including upgrading data infrastructure, enabling right-time content delivery, adopting Agile, and building internal change management capability. The goal was to pursue a Digital Business Transformation.

North Highland's solution utilized its Transformation Services framework, focusing on building UCB's enterprise capability in project management, Agile, and change management. A core component was the 'Learn then Lead' apprenticeship model, which combined training with hands-on practice. As a result, UCB realized recurring savings of several million dollars from using internal resources, delivered its transformation under budget, and successfully deployed advanced analytics and automation tools. North Highland helped institutionalize these capabilities in a permanent PMO.

UCB