Case Study: State Public Health Agency achieves financially sustainable lab operations with North Highland

State Public Health Agency modernizes lab pricing after a decade with North Highland

The State Public Health Agency faced a challenge with its laboratory operations, as its fee structure had not been updated in over a decade. This misalignment between pricing and actual service costs hindered its ability to reinvest in modernization and strategically use funding. To address this, the agency engaged North Highland for a comprehensive assessment and operational transformation initiative.

North Highland implemented a two-phase solution, beginning with a detailed operational assessment and benchmarking. In the second phase, they developed four key workstreams focused on financial systems and service prioritization. This provided the agency with a sustainable financial model, aligning fees with costs and creating a predictive funding model. The results included improved cost recovery, transparent budgeting, and a clear framework for deciding which services to keep in-house. North Highland delivered the tools for long-term operational confidence and financial sustainability.