Case Study: a state agency establishes AI governance with North Highland

Public Sector Agency builds AI governance from the ground up with North Highland

North Highland partnered with a public sector agency that sought to lead in AI adoption but lacked a structured governance program to ensure responsible and safe implementation. The agency needed a comprehensive framework to manage AI initiatives, evaluate vendors, and maintain compliance within its unique regulatory environment.

North Highland designed and implemented a scalable AI governance operating model for the agency, which included defining roles, setting up project decision gates, and establishing a risk classification system. Their solution featured a dual-system architecture combining a GRC platform with a centralized AI model monitoring system. This approach provided the agency with a systematic foundation for responsible AI development, ensuring transparency, accountability, and manageable compliance oversight across its operations.