Case Study: Mary’s Place boosts employee experience and retention with North Highland

Mary’s Place improves employee engagement with North Highland after a 37% survey response

Mary’s Place, a non-profit providing shelter and services to families experiencing homelessness, faced the challenge of understanding employee sentiment to better support its staff and improve retention, especially as demand for services increased during the COVID-19 pandemic. Partnering with North Highland, the organization sought to build scalable HR practices and use data to enhance the employee experience.

North Highland conducted employee focus groups and a sentiment survey to map the staff journey and identify key pain points. This led to data-driven recommendations, including creating strategic career progression paths, activating employee listening programs, and promoting a culture of well-being. These initiatives empowered Mary’s Place to better support its committed employees, ultimately helping them continue their vital work of caring for families.

Mary’s Place