Case Study: a large U.S. state agency strengthens change readiness with North Highland

Large U.S. State Agency transforms people and processes with North Highland

A large U.S. state agency faced the challenge of transforming its people, processes, and ways of working to parallel a state-wide technology transformation. The agency partnered with North Highland, which conducted a comprehensive organizational analysis to understand what needed to evolve.

North Highland implemented a people-centric, skills-first approach to restructuring the organization. The solution fostered change readiness by prioritizing skills and capability building, enhancing development planning, cultivating leadership growth, increasing career progression transparency, clarifying roles, and strengthening performance evaluations. This equipped the agency's talent with the necessary mindsets and skillsets to maximize the return on its technology investment.