Case Study: Haleon builds self-sustaining R&D digital capability with North Highland

Haleon boosts digital confidence 42% with North Highland

Haleon, a world leader in consumer health, faced the challenge of fragmented workforce development and uneven digital fluency within its R&D division, hindering its ambition to build a strong competitive position in the digital and AI era. The company needed an evidence-based, integrated approach to developing its people, moving beyond a generic training program. To address this, they partnered with North Highland to create a tailored learning ecosystem.

North Highland implemented a research-backed solution, analyzing over 10,000 pages of research to develop a proficiency-based learning architecture integrated with Haleon’s new Learning Management System (LMS). This included a 70/20/10 hybrid learning model and a network of internal change champions. The program resulted in a 42% increase in digital confidence scores across R&D and delivered a self-sustaining infrastructure, leaving Haleon with the internal capability to lead its own ongoing transformation.

Haleon