Case Study: a UK government department builds an AI-enabled workforce with North Highland

Department builds AI capability for 50,000+ civil servants with North Highland

A UK government department faced the challenge of building AI capability across its 50,000+ civil servants. It lacked a clear view of its workforce's existing AI skills and sentiment and had no targeted strategy, leading to fragmented training and inconsistent adoption. The department engaged North Highland to conduct an AI Learning Needs Analysis and develop a strategic roadmap for skills development.

North Highland implemented a two-phase approach, first establishing an evidence-based baseline of AI competency through a large-scale survey. Using these insights, the vendor then designed and integrated six distinct, persona-specific learning pathways into the department's existing digital platform. This solution provided over 50,000 staff with targeted training, establishing a scalable infrastructure for AI learning and creating the cultural foundations needed for sustained, responsible adoption.