Case Study: Georgia DCH modernizes Medicaid operations with North Highland

DCH modernizes Medicaid for 2 million residents with North Highland

The Georgia Department of Community Health (DCH) faced a significant challenge when federal regulations required a shift to a modular Medicaid architecture. This large-scale technology transformation, essential for processing $37 million in daily benefits for over 2 million residents, risked disrupted care if the gap between system implementation and organizational adoption was not addressed. DCH needed a partner accountable for both the technology and the operational change, leading them to work with North Highland.

North Highland implemented a unified governance model to coordinate the multi-vendor program, including a Program Management Office and a Testing Center of Excellence. Their solution integrated technology deployment with comprehensive organizational enablement, stakeholder engagement, and training for thousands of providers. As a result, DCH secured federal approval and funding for its new system, which provided real visibility into operations and established a lasting foundation of processes and institutional knowledge. North Highland's work ensured the transformation delivered lasting value for the state.

DCH