Case Study: Southern Auto Finance Company improves customer communications and operations with Nordis Technologies

SAFCO Improved Operations and CX by Combining Digital and Print Communications on One Platform

Southern Auto Finance Company, LLC (SAFCO), a non-prime auto lender, needed to consolidate its digital and print customer communications onto a single, versatile platform to improve omnichannel billing and better manage content. To achieve this, SAFCO turned to Nordis Technologies and implemented its ExpressoFinancial customer communications management platform and integrated services.

By using Nordis's solution, SAFCO automated the production and distribution of over 30,000 documents monthly. The results were significant, including a shift to where nearly half of all customers now receive electronic communications. This digital adoption led to a nearly 50% reduction in call center requests for past statements. Nordis provided SAFCO with greater control, agility, and detailed reporting, allowing for more efficient operations and an improved customer experience.

Southern Auto Finance Company, LLC

Daniel Baggett

Senior Vice President of Compliance and Loan Servicing