Case Study: Meridian Financial Services expands digital consumer communications with Nordis Technologies

Meridian Financial Services Expands Digital Collections Communications With Consumers

Meridian Financial Services, a collection agency for the vacation ownership industry, faced the dual challenge of changing consumer communication preferences and increased regulatory pressure on traditional outreach methods like phone calls and physical mail. To address this, the company turned to Nordis Technologies and their Expresso platform to help transition its communications into the digital age.

By implementing Nordis's Expresso solution, Meridian gained the ability to connect with customers through omnichannel options like email, SMS/text, and secure electronic delivery. This shift simplified their compliance process, allowing them to quickly adapt to new rules, and significantly improved the customer experience by meeting consumers on their preferred digital channels. The president of Meridian credited Nordis for positioning the firm to react in a timely fashion to upcoming regulatory changes.

Meridian Financial Services

Greg Sheperd

President