Case Study: a major vacation ownership company reduces call volume and boosts self-service bookings with Nordis Technologies' Expresso platform

Vacation Ownership Leader’s Shift to Single CCM Platform Reduces Call Volume and Increases Self-Service Bookings

A major vacation ownership company faced challenges after several acquisitions left it with multiple, disconnected systems for its various brands' operations. Seeking to consolidate for greater efficiency and automation, the company aimed to find a single customer communications management (CCM) platform to digitally transform its processes and enable innovation across the enterprise.

The company consolidated on the Expresso® CCM platform from Nordis Technologies. The solution streamlined the creation and distribution of personalized digital and print communications, integrating with key business systems. For Nordis, the results were significant: a reduction in call center volume, a jump in self-service online reservations to as high as 70% for some brands, increased add-on sales, and the ability to make rapid communication changes across all resorts.