Case Study: a prominent RCM firm reduces billing costs and boosts digital payments with Nordis Technologies' Expresso and ExpressoPay

Enhancing Healthcare Revenue Cycle Management with Text Messaging and ExpressoPay®

A prominent RCM firm providing services to hospitals and physician groups faced challenges with the high cost and inefficiency of paper-based billing. With rising postage rates and staffing costs for handling thousands of monthly calls, they sought to improve patient financial engagement and reduce expenses. They turned to their long-term technology partner, Nordis Technologies, to expand their use of the Expresso platform.

Nordis Technologies implemented its ExpressoPay electronic payment system and text messaging capabilities. This solution significantly reduced print, mail, and call center staffing costs while improving operational efficiency. The results were substantial, including a 17% immediate opt-in rate for text communications and 40% of payments moving to digital self-service channels, which improved cash flow and contributed to a 98% patient satisfaction rating.