Case Study: Associated Asset Management Company boosts digital HOA communications with Nordis Technologies' Expresso

Associated Asset Management Company - Customer Case Study

Associated Asset Management Company (AAM), a major professional management company for homeowner associations, faced the challenge of distributing a high volume of documents annually while aiming to improve the homeowner experience with modern omnichannel communications. They sought a technology solution to increase accuracy, reduce errors, and provide control over both print and digital channels. To address this, they turned to Nordis Technologies and its Expresso customer communications management platform.

By implementing Nordis Technologies' Expresso CCM solution, AAM streamlined document creation and gained a complete omnichannel delivery system. The results were significant, including a jump in digital invoice adoption from nearly zero to 32% within two years, considerable cost savings on print and postage, and simplified compliance. Nordis provided the tools for AAM to enhance operational efficiency and dramatically improve the customer experience.

Associated Asset Management Company

Eric Parsons

Chief Information Officer