Case Study: Sutherland achieves faster patient communications and lower costs with Nordis Technologies

Sutherland Healthcare Reduces Costs and Increases Efficiency for Patient Financial Communications

Sutherland Healthcare Solutions faced a costly and time-consuming process for creating patient statements, particularly for new clients. Their previous print vendor was inflexible, leading to inefficiencies. To improve the patient financial experience for its clients, Sutherland tasked its RCM Innovations team with finding a better solution, which led them to partner with Nordis Technologies.

By implementing Nordis Technologies' cloud-based Expresso software and print services, Sutherland gained a complete turnkey solution. This allowed their team to create and modify documents without IT support, accelerating new client onboarding from weeks to days. Nordis helped eliminate change order fees, lower costs, and increase operational efficiency, with a target of processing 75,000 statements monthly.

Sutherland

Jaison Harada

AVP of Revenue Cycle Management Innovations