Case Study: ThedaCare achieves One Patient, One Statement with Nordic

Nordic team helps ThedaCare consolidate service areas and billing offices, achieving “One Patient, One Statement” goal

ThedaCare, a large health system in Appleton, WI, wanted to improve efficiency and patient satisfaction by moving to a single billing office and “One Patient, One Statement” model. After originally implementing Epic with multiple service areas and billing offices, the organization found the conversion too complex to size confidently on its own, so it turned to Nordic for help with an enterprise-wide Epic optimization project.

Nordic led the single billing office conversion across Epic Hospital and Professional Billing, along with related workflow changes, retraining, and office consolidation. Over six months, Nordic helped ThedaCare go live one billing office at a time, and the result was one statement and one phone number for patients, enterprise-wide payment support at the front desk, thousands of hours saved in billing and customer service, and normal payment volumes maintained with improved patient satisfaction.

ThedaCare