Case Study: Scripps Health achieves successful Community Connect implementation with Nordic

Nordic, Scripps partner for successful Community Connect project from strategy through implementation

Scripps Health partnered with Nordic to build an outpatient Epic Community Connect program in preparation for its April 2018 Epic go-live. The challenge was to create a strong Community Connect strategy quickly, minimize disruption to the main implementation, and secure board approval while setting up support for independent physician partners and ACO networks.

Nordic delivered the program foundation in just five weeks and then supported Scripps through three successful waves of go-lives, including training and mentorship to help Scripps take ownership long term. The results included strong provider satisfaction, 94% same-day encounter data, expected revenue 38% above baseline, and average charge per patient up 21%, with a sustainable pipeline of practices joining the program.

Scripps Health

Shane Thielman

Assistant Vice President