Nordic
16 Case Studies
Case Study: Loma Linda University Health achieves consistent Epic application support with Nordic Managed Services
A Nordic Case Study
Nordic provides application maintenance and support to Loma Linda University Health's affiliates
Loma Linda University Health engaged Nordic to provide consistent Tier 2 support across its Epic applications after expanding its Community Connect program to affiliate organizations SACHS and RUHS. As the health system looked to support current affiliates and prepare for additional new sites, it needed a trusted managed services partner to help stabilize application support and free internal teams to focus on growth.
Nordic implemented managed services application maintenance and support across 13 Epic applications, staffing a team of 60+ analysts and a full-time service delivery manager. The engagement quickly reduced backlog and improved service performance, with Nordic closing around 500 tickets per month in the first three months, meeting SLA targets by the second full month, consistently exceeding monthly SLAs, and earning a 9/10 overall satisfaction score and 9.25/10 average in biannual client surveys.
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