Case Study: Bon Secours Mercy Health achieves faster Epic response times with Nordic Hyperdrive migration

Bon Secours Mercy Health speeds Epic response times 15% with Nordic

Bon Secours Mercy Health (BSMH), a major health system with 48 hospitals and over 60,000 employees, faced the challenge of migrating 57,600 devices from the retired Epic Hyperspace application to its next-generation version, Epic Hyperdrive. A seamless transition was critical to avoid disrupting clinical and administrative workflows and their delivery of high-quality patient care. They partnered with their managed services provider, Nordic, to manage this essential migration.

Nordic implemented a phased rollout strategy that included rigorous testing and key decisions such as keeping Hyperspace available via Citrix to minimize disruptions. The solution resulted in a successful migration with significant improvements. BSMH experienced response times that were approximately 15% faster than other Epic customers of comparable size, and their clinicians and administrative staff reported a better overall user experience.

Bon Secours Mercy Health (bsmh)