Case Study: Bon Secours Mercy Health improves patient access and scheduling efficiency with Nordic

Bon Secours Mercy Health boosts completed appointments 11% with Nordic

Bon Secours Mercy Health, a large health ministry, faced a challenge where patient orders for imaging and therapy services were not converting into scheduled and completed appointments, leading to unused capacity and care delays. They partnered with Nordic to address these missed scheduling opportunities and barriers to access within their Epic system.

Nordic implemented a solution focused on standardizing orders, visit types, and scheduling templates while optimizing Epic workflows and providing structured guidance for schedulers. This resulted in a 10% increase in order-to-appointment conversion, an 11% increase in completed appointments, and the creation of 10,400 additional annual appointment slots, generating millions in annualized gross revenue for the health system.

Bon Secours Mercy Health