Case Study: Alberta Health Services achieves safer, more efficient care delivery with Nordic and Epic EHR

Alberta Health Services reduces medication-related safety incidents by 50% with Nordic

Alberta Health Services, Canada's largest province-wide integrated clinical system, faced significant challenges due to fragmented data sharing, poor care coordination, and a complex landscape of over 2,000 legacy applications. To enhance patient care and operational efficiency, they embarked on a digital transformation project, procuring the Epic EHR system and partnering with Nordic for advisory and training support.

Nordic provided crucial implementation support, including role-specific upskilling and at-the-elbow assistance during a phased provincial rollout. This partnership enabled Alberta Health Services to achieve substantial results: a 50% reduction in medication-related safety incidents, a 70% reduction in reliance on transcription services, and a 5% cost reduction from preventing duplicate lab tests. The project successfully created a cohesive digital platform, streamlined workflows, and cultivated a robust training culture.

Alberta Health Services