Case Study: TORM Shipping streamlines high-volume email management with Nordic IT’s MARK5

TORM Shipping - Customer Case Study

TORM Shipping, a global shipping company, faced significant challenges managing its high-volume, unstructured email flow using IBM Notes. Their legacy system's storage limitations and unreliability caused frequent mailbox corruption and forced employees to waste time on manual archiving. Seeking a solution built for scale and automation, TORM partnered with vendor Nordic IT to implement the MARK5 email management system.

Nordic IT executed a carefully planned rollout of MARK5, including specialized training for super users and global on-site support. The solution automated email filing by 99%, eliminating manual processes. The implementation saved TORM's Tanker Operations department over one hour per user daily and provided stability while handling their massive email flow. Nordic IT's solution also introduced popular new features like team functionality and mobile access, significantly improving operational efficiency.

TORM Shipping

Vikas Shah

Head of IT Asia