Case Study: Royal Wagenborg improves email collaboration and efficiency with Nordic IT and reMARK

Royal Wagenborg - Customer Case Study

Royal Wagenborg, an international maritime logistics conglomerate, was facing significant workflow inefficiencies. Their shipping department was using Microsoft Outlook, which lacked the necessary speed and search capabilities to handle their high volume of 4,000 daily emails. The use of private email addresses also severely limited team visibility and communication. To solve this, they turned to vendor Nordic IT and its product, reMARK.

Nordic IT implemented the reMARK email solution, which provided powerful search functions, automated filters, and vessel-specific Smart Folders. This greatly improved email retrieval and organization, saving each user an estimated 1-2 hours per day. The solution also enhanced team collaboration through features like Read By statuses and a comprehensive mobile app, leading to faster communication and significantly improved visibility across the entire shipping department.

Royal Wagenborg

Eelke van der Molen

Chartering Department Manager