Case Study: Mylaki Shipping Agency improves email collaboration and saves time with Nordic IT’s MARK5 and reMARK

Mylaki Shipping Agency - Customer Case Study

Mylaki Shipping Agency, a leading shipping agency for crude oil and petroleum products in Greece, faced significant team inefficiencies using Microsoft Outlook. Their communication lacked transparency and visibility, hindering collaboration, and their limited server space was constantly overwhelmed. The customer began searching for a new collaborative solution and was introduced to the MARK5 CRM platform from Nordic IT.

The solution implemented by Nordic IT involved deploying the MARK5 (later upgraded to reMARK) system with remote training for Mylaki's geographically dispersed team. This provided the agency with a transparent, group-oriented email platform featuring shared inbox visibility and powerful search. The results were immediate, saving each user 1-2 hours daily, drastically reducing IT maintenance time, and optimizing collaboration across their entire operation.

Mylaki Shipping Agency

Nick Anastopoulos

Operations Manager