Case Study: Wärtsilä improves customer portal user experience with Nordcloud

Wartsila delivers a new customer portal in 2-week sprint with Nordcloud

Wärtsilä, a global leader in technologies for the marine and energy markets, sought to improve the user experience and visual aesthetic of its online customer portal. They engaged Nordcloud for its digital design expertise to create a new concept for the portal, which was experiencing increasing user activity.

Nordcloud began with a 2-week design sprint to deliver a prototype, which led to a full project to design and deliver the renewed portal. The Nordcloud team conducted extensive research, including site visits and interviews, to understand user needs. The result was a modern, mobile-friendly portal with new features and precise user journeys. After 23 sprints, the new portal was piloted with 40 customers, leading to increased user activity and positive feedback. Nordcloud remains in partnership with Wärtsilä for continuous iteration and optimization.

Wartsila