Case Study: nexeye improves HR self-service and knowledge retrieval with Nordcloud's GenAI chatbot on Azure

Nexeye frees up 1 FTE with Nordcloud’s GenAI chatbot

Nexeye, a European leader in optics retail, faced operational challenges as its HR department spent significant time manually fielding employee enquiries. Seeking to streamline HR operations and empower self-service, Nexeye turned to Nordcloud to build a proof-of-concept AI solution—a chatbot that could provide answers by pulling information from internal documents while adhering to strict security and compliance requirements.

Nordcloud implemented a generative AI chatbot using a Retrieval-Augmented Generation (RAG) framework on AWS. The solution successfully addressed a vast array of employee inquiries in its pilot, potentially freeing up one full-time equivalent previously dedicated to routine questions. This enhanced efficiency and improved employee engagement by fostering a culture of self-service, allowing Nexeye to consider further innovation opportunities with GenAI.

Nexeye