Case Study: Kährs achieves digital transformation and stronger cross-selling with Norce Commerce and PIM

Kahrs improves order value and streamlines ecommerce with Norce

Kahrs, a global Swedish flooring company, faced challenges due to its complex multi-system infrastructure, which prevented a single view of products and pricing. This traditional B2B setup required customer service to manually place orders and made cross-selling accessories difficult. To address this, Kahrs partnered with Norce, implementing Norce Commerce and Norce PIM to unify its operations.

Norce provided a consolidated platform that streamlined product data, pricing, and customer information. The solution enabled effective cross-selling, shifted customer service to proactive engagement, and provided full visibility into the customer journey. The measurable impact included higher performance in markets using Norce, transforming the ecommerce platform into a catalyst for the company's entire digital transformation.

Kahrs