Case Study: fabric boosts bar throughput and revenue with NOQ

fabric - Customer Case Study

fabric, a well-known London nightclub, faced significant operational challenges including slow transaction speeds, manual stock management processes, and a disconnected membership system. These issues led to long queues, potential revenue loss, and security concerns. The club sought a technology partner, NOQ, to implement a modern solution that would streamline its operations and improve the customer experience.

NOQ provided an all-in-one handheld terminal system that dramatically increased transaction speeds from 17 seconds to just 3.5 seconds. They also delivered an automated stock management feature and an integrated membership solution that uses QR codes. As a result, fabric gained better control over theft and wastage, continued trading during internet outages, and established a foundation for using data to drive future revenue and staffing decisions. NOQ's collaborative partnership was key to developing a solution perfectly tailored to the club's needs.

Fabric

Luke Laws

Operations Director