Case Study: Herbalife achieves omnichannel growth and 3,000+ new users per quarter with nopCommerce

Herbalife goes Omnichannel 3000+ new users every quarter

Herbalife, a global nutrition and wellness company, expanded into the Baltic region and needed to shift from traditional offline sales to an omnichannel model. The challenge was to rapidly roll out e‑commerce and m‑commerce (mobile apps, chatbots, social) while tightly integrating new online channels with existing offline order processing, ERP and Filuet Group logistics. Herbalife selected the nopCommerce platform (implemented by ISDK) to meet these requirements.

Using nopCommerce (version 3.9) hosted on Microsoft Azure, ISDK implemented an integrated solution including an online store, mobile apps with full cart/order sync, ERP and warehouse integration, Filuet shipping widget, payment gateways, and later kiosks and NLP chatbots. The deployment delivered measurable impact: 3,000+ new users every quarter, 11,000+ orders in the first quarter and a projection of 50,000+ orders in year one, a unified order history across channels, improved peak‑day performance and increased customer loyalty and sales — with nopCommerce forming the core of Herbalife’s omnichannel platform.

Herbalife