Case Study: Hanover Insolvency boosts revenue and payment collection with Nomupay

How the UK’s largest IVA provider maximised its revenue by increasing collection rates and customer retention through easy-to-manage subscription payments

Hanover Insolvency, a UK-based insolvency practice, was facing challenges with payment collections and customer retention due to an inefficient Direct Debit system that lacked a management dashboard. This led to increasing arrears and wasted resources as staff had to manually chase missed payments. They partnered with Nomupay to implement a seamless subscription service.

Nomupay provided a solution featuring a custom scheduling tool, an automated billing system to retry failed transactions, and multiple payment options like payment links and an automated phone system. A central dashboard offered real-time reporting and analytics. As a result, Hanover Insolvency saw its monthly revenue grow from £250,000 to over £4 million, allowing staff to focus on other business areas.

Hanover Insolvency

Emma

Chairman