Case Study: Noritz Tankless Water Heaters streamlines parts, pricing, and support with Nomad eCommerce

Noritz Tankless Water Heaters - Customer Case Study

Noritz Tankless Water Heaters, a manufacturer and distributor, faced significant operational challenges in serving its diverse customer base. Their difficulties included inefficient warranty status checks, cumbersome parts location for repairs, and the complex management of multi-tiered pricing structures. To address these pain points and create a centralized platform, Noritz partnered with vendor Nomad eCommerce to implement its eCommerce platform.

The solution involved building a centralized support portal on the Nomad eCommerce platform. This hub streamlined parts and pricing management by offering customized catalog views and dynamic pricing tiers that were automated through a NetSuite ERP integration. The result was a more efficient and user-friendly platform that improved accessibility to information, simplified the ordering process, and enhanced overall customer satisfaction for dealers, distributors, and plumbers.

Noritz Tankless Water Heaters