Case Study: nora fleming achieves 24/7 B2B ordering and faster payments with Nomad eCommerce

Nora Fleming - Customer Case Study

nora fleming, a home furnishings company, needed a new B2B eCommerce platform to better serve its network of over 1,600 independent boutiques following its migration to Acumatica ERP. Their previous site lacked integration and key self-service features, leading to operational friction. Key challenges included no 24/7 customer portal for orders and payments, a lack of visibility for sales reps, unclear freight costs, and missing payment integration with their ERP.

Nomad eCommerce implemented a fully integrated B2B platform that provided a centralized customer portal with real-time Acumatica integration. The solution offered 24/7 ordering and payment access, real-time shipping calculations, and personalized payment options. The results included 100 orders placed within the first two weeks, a reduction in phone orders, faster payments, and an improved customer experience, setting nora fleming on a scalable path for growth.

Nora Fleming

Kim Dennison

Director of Operations