Case Study: J.R. Merritt Controls streamlines 24/7 ordering with Nomad eCommerce

J.R. Merritt Controls - Customer Case Study

J.R. Merritt Controls, a provider of industrial control solutions, faced the challenge of processing complex sales quotes and orders for replacement parts, a manual and time-consuming task for their staff. The lack of after-hours support also risked customer attrition. They needed an expedited web storefront solution from a vendor that could integrate with their Macola ERP to automate processes and provide 24/7 customer access.

The vendor, Nomad eCommerce, built a B2B web storefront integrated with Macola, syncing customer data, specific pricing, and inventory. The solution provided a user-friendly CMS for easy site management and enabled 24/7 order submission with automatic shipping rates. As a result, JRMC streamlined its sales order process, freed up staff for other tasks, and provided a valuable always-on resource for product information and ordering.

J.R. Merritt Controls

Greg Rappa

Marketing Manager