Case Study: Enertech Global Streamlines Warranty Management and Dealer Support with Nomad eCommerce

Enertech Global - Customer Case Study

Enertech Global, a manufacturer of geothermal heat pumps, needed to modernize its dealer and installer support system to compete with larger corporations. Their challenge was to reduce time spent on repetitive support tasks, improve warranty registration, and increase distributor satisfaction. They partnered with vendor Nomad eCommerce to build a robust dealer portal to address these pain points.

Nomad eCommerce implemented a centralized portal that automated warranty registration, claims, and parts look-up by tying unit serial numbers to detailed bills of materials. This solution significantly decreased support inquiries, freeing Enertech's staff for higher-value tasks. The portal empowered dealers to independently manage unit information and warranty claims, improving operational efficiency and enhancing after-sale support for the customer.

Enertech Global