Case Study: All South Flooring streamlines dealer sales with Nomad eCommerce

All South Flooring reduces customer service calls with Nomad eCommerce

All South Flooring, a wholesale flooring distributor, faced challenges due to a lack of inventory visibility for its retailers, leading to repetitive support calls and order delays. This created competitive pressure from larger distributors who already offered self-service portals. To address this, they partnered with Nomad eCommerce to implement an integrated dealer portal.

Nomad eCommerce built a portal integrated with All South's Acumatica ERP, providing real-time inventory access, a searchable product catalog, and self-service payment options. This solution significantly reduced calls to customer service, freed staff to focus on higher-value work, and provided a key tool for sales reps to quickly close sales, modernizing the company's image and reducing friction in the buying process.

All South Flooring