Case Study: Translink achieves higher passenger satisfaction and fewer complaints with Nomad Digital's WiFi solution

TransLink - Customer Case Study

TransLink sought to enhance customer experience by upgrading connectivity across its bus and train fleets to deliver a seamless, free passenger WiFi service. They contracted Nomad Digital to supply, fit and maintain a modern WiFi system that would integrate across vehicles and support a stronger, more reliable onboard connection.

Nomad Digital implemented the end-to-end WiFi solution and worked closely with TransLink to leverage the latest technology and service model. As a result, TransLink recorded an increase in web sessions, a reduction in customer complaints and higher passenger satisfaction scores following the rollout.

TransLink