Case Study: CrossCountry achieves free, reliable onboard WiFi and seamless fleet upgrades with Nomad Digital

CrossCountry - Customer Case Study

CrossCountry, the UK’s largest long‑distance train operator carrying 38 million passenger journeys a year, faced the challenge of moving from a paid WiFi model to a free‑to‑all onboard service as part of its Digital Train Project. To meet anticipated higher demand and deliver a new portal and content management system, CrossCountry partnered with Nomad Digital to upgrade connectivity, deploy Nomad’s portal/CMS and implement an automated way to measure on‑board WiFi performance and availability.

Nomad Digital delivered a phased, depot‑based upgrade across HST, Voyager and Turbostar fleets, carefully scheduled to avoid any negative impact on train availability, and now provides end‑to‑end service management including first/second/third‑line maintenance and a passenger help desk. By installing Nomad’s portal and automated performance monitoring, the solution gives CrossCountry consistent, measurable visibility of WiFi availability and improved, reliable connectivity for passengers across its network.

CrossCountry