Case Study: RKL cuts claims review time by 70% with Nomad Data's Doc Chat

RKL cuts claims review time by 70% with Nomad Data

RKL, a leading advisory firm, faced a significant challenge in its Senior Living Services Consulting Group where medical billing teams spent excessive time manually reconciling claims against supporting therapy documentation. This high-volume, repetitive process was time-intensive, difficult to scale, and at risk for human error. To address this, RKL partnered with vendor Nomad Data to implement its Doc Chat product.

Nomad Data's Doc Chat solution used AI to complete an initial comparison of claims and therapy logs, flagging potential discrepancies and directing reviewers only to the items that required attention. This redesigned, exception-first workflow allowed RKL's skilled professionals to focus on validation and interpretation rather than manual reconstruction. As a result, Nomad Data helped RKL achieve a reported 70% reduction in Part B claims review time, returning significant capacity to management for higher-value work.

RKL