Case Study: Continental General speeds long-term care claims with Nomad Data's Doc Chat

Continental General cuts 4-hour claims reviews to seconds with Nomad Data

Continental General, a major insurance company, faced a significant challenge with document overload in its long-term care claims division. Eligibility specialists were spending up to four hours per claim manually reading and indexing hundreds or thousands of pages of medical records and other documents. To address this time-consuming and mentally exhausting process, they turned to Nomad Data and implemented its Doc Chat product.

Nomad Data's Doc Chat solution used AI to ingest thousands of pages of documents and produce tailored, eligibility-focused summaries in seconds. Specialists could also ask plain-language questions and receive answers with clickable links back to the source. This reduced eligibility review times from multiple hours to mere minutes. The implementation led to significant time and cost savings, improved case quality, and higher staff engagement, all while keeping human specialists fully in control of the final decision.

Continental General