Case Study: We Are Group triples Salesforce adoption with Noltic

We Are Group triples Salesforce adoption with Noltic

We Are Group, a UK-based social impact company, faced challenges managing its diverse support programs due to five disparate legacy CRMs and a lack of unified processes. This resulted in inefficient manual case handling, low user engagement, and difficulty scaling for new government contracts. They partnered with Noltic for a migration to and implementation of the Salesforce platform, including Service Cloud, Marketing Cloud, and Experience Cloud, to create a centralized solution.

Noltic implemented a new Salesforce system with automated screen flows for agents, self-service Experience Cloud portals for users and partners, and automated engagement journeys via Marketing Cloud. The results included a drop in new contract onboarding time from four to two months and a tripling of Salesforce adoption from 25% to 75% across the organization. Noltic's solution provided a scalable platform that reduced manual work, increased transparency, and enabled We Are Group to support more people under strict deadlines.

We Are Group