Case Study: Guuru streamlines sales and service operations with Noltic's Salesforce migration

Guuru reduces service case resolution time with Noltic

Guuru, a Zurich-based AI company providing smart customer interaction solutions, faced a challenge as its business growth outpaced the capabilities of its existing HubSpot CRM. Their processes for sales, service, and marketing required more robust data handling and integration with third-party services. To improve customer relationship management, Guuru enlisted the vendor Noltic to manage a migration to Salesforce.

Noltic implemented a complete Salesforce solution for Guuru, including data migration and a custom integration to maintain selective synchronization with HubSpot. This optimized workflows across sales and service departments, leading to increased velocity and a decreased service case resolution time. The project resulted in simplified data integration for better decision-making, improved user efficiency, and more accurate business insights. Guuru was highly satisfied with the work and has recommended Noltic to other companies.

Guuru