Case Study: eManualOnline achieves faster support resolution with Noltic Salesforce solutions

eManualOnline cuts response time by 50% with Noltic

eManualOnline, an e-commerce retailer of digital repair manuals, faced challenges with its existing Salesforce setup, needing to optimize costs, implement new features, and better synchronize with its Magento platform. They selected vendor Noltic, a licensed Salesforce partner, to enhance their system using Salesforce Service Cloud and other products to improve support and order processing.

Noltic implemented a customized Salesforce solution featuring a built-in live chat, automated Magento synchronization, and custom refund options. This work resulted in a 50% decrease in average response time and a 38% reduction in emails, redirecting support to faster channels. The solution optimized agent workflow, improved customer satisfaction, and provided immediate notifications for a more seamless experience.

eManualOnline