Case Study: CloudWaitress streamlines customer feedback and feature prioritization with Nolt

CloudWaitress streamlines feature requests from 20+ votes with Nolt

CloudWaitress, a custom-branded online ordering platform for restaurants, faced the challenge of managing feature requests from its users. These requests were coming in through various disjointed channels like email and social media, making it difficult to prioritize and track them effectively. To become a more customer-driven company, they needed a centralized solution and turned to the vendor Nolt for its feedback board.

By implementing Nolt, CloudWaitress created a centralized hub for customer feedback. The solution enabled them to direct all feature requests to their Nolt board, where the voting feature helped with prioritization. The integration with Jira streamlined their development workflow by automatically creating tickets, and the automated update system kept customers informed. As a result, Nolt provided a consolidated view of customer needs, helped the company become more customer-focused, and even became a valuable tool for winning new deals and partnerships by demonstrating their commitment to customer-driven development.

CloudWaitress